Terms of Use

Acceptance of These Terms

By visiting this website, submitting information through a form, sending us a text message, or otherwise using the website, you agree to these Terms of Use and acknowledge our Privacy Policy.

If you do not agree with these terms, please do not use the website or submit information through its forms.

Permitted Use of the Website

You may use this website for lawful personal purposes, including learning about LGO Cleaning Services, reviewing available cleaning services, requesting information, and contacting us about a potential estimate.

You agree not to:

• Use the website for fraudulent, unlawful, or abusive activity.
• Attempt to gain unauthorized access to the website, server, forms, accounts, or connected systems.
• Introduce malicious code, automated attacks, spam, or disruptive technology.
• Copy, scrape, reproduce, or redistribute substantial website content without permission.
• Submit false information or impersonate another person or organization.
• Use the website in a manner that interferes with its operation or another person’s use.

We may restrict or block access when we reasonably believe the website is being misused.

Cleaning Service Information

The website provides general information about residential cleaning services that may be offered by LGO Cleaning Services, including:

• Regular Cleaning.
• Deep Cleaning.
• Move-In Cleaning.
• Move-Out Cleaning.
• Residential Cleaning.
• Post-Construction Cleaning for approved projects.

Website descriptions are general and do not establish a fixed checklist, price, service duration, availability, or guaranteed scope.

The specific work to be performed must be discussed and confirmed based on the property, its condition, the requested service, and other relevant details.

Estimates and Quotes

Submitting an online form, email, phone inquiry, or text message does not create a confirmed appointment or require LGO Cleaning Services to provide a service.

A cleaning estimate or quote may consider factors such as:

A quote is based on the information available when it is prepared. If the property condition or requested scope differs materially from what was originally described, LGO Cleaning Services may discuss a revised scope, price, schedule, or service plan before continuing.

Scheduling and Property Access

Cleaning dates and arrival details are subject to availability and must be confirmed directly with LGO Cleaning Services.

The client is responsible for providing accurate access instructions and ensuring that authorized entry to the property is available at the agreed time.

If the property cannot be accessed, presents a safety concern, or is not ready for the agreed service, LGO Cleaning Services may delay, reschedule, limit, or decline the service.

Arrival times may be affected by traffic, weather, prior appointments, emergencies, or other circumstances beyond reasonable control. When possible, changes will be communicated directly to the client.

Client Responsibilities

To help the service proceed safely and efficiently, the client is responsible for:

• Providing accurate information about the property and requested cleaning.
• Identifying priority areas, fragile items, damaged surfaces, or special concerns before cleaning begins.
• Securing money, jewelry, medication, important documents, and other valuable or sensitive items.
• Providing safe and reasonable access to the areas included in the service.
• Informing us about pets, occupants, access restrictions, alarms, cameras, or property rules that may affect the appointment.
• Disclosing known hazards, unsafe materials, infestations, biohazards, active construction conditions, or other risks.
• Ensuring that utilities and conditions reasonably needed for the agreed cleaning are available.

LGO Cleaning Services may decline work that appears unsafe, unlawful, outside the agreed scope, or materially different from the information provided before the appointment.

Cleaning Products and Preferences

Clients may communicate preferences or concerns about cleaning products before the appointment. LGO Cleaning Services will review the request and confirm whether the requested product or approach can reasonably be used.

A client request does not automatically mean that every requested product will be accepted or appropriate for every surface, material, condition, or cleaning task.

Unless expressly confirmed in writing, the website does not represent that all products are:

• Non-toxic.
• Hypoallergenic.
• Organic.
• Environmentally certified.
• Safe for every child, pet, person, material, or surface.

Payment

The price and payment timing for a cleaning service will be communicated as part of the estimate, quote, scheduling process, or other direct service communication.

Accepted payment methods may include:

• Zelle.
• Cash.
• Venmo.

The website does not process credit card payments and does not offer financing or installment plans.

Clients are responsible for paying the amount that was accepted for the agreed service, including any authorized changes to the scope.

Service Changes, Rescheduling, and Cancellations

Requests to change, reschedule, or cancel an appointment should be communicated directly to LGO Cleaning Services as soon as reasonably possible.

Any cancellation, rescheduling, travel, access, or service-change terms that apply to a particular appointment will be communicated separately when applicable.

This website does not establish an automatic cancellation fee, rescheduling fee, or travel fee unless that charge has been separately disclosed and accepted in connection with the service.

LGO Cleaning Services may reschedule, modify, or decline a service because of safety concerns, property access issues, severe weather, illness, emergencies, inaccurate project information, or circumstances outside reasonable control.

Phone, Email, and Text Communications

When you provide contact information, you authorize LGO Cleaning Services to respond to your inquiry through the contact methods you selected or used, which may include text message, phone call, or email.

Communications may relate to:

• Your cleaning request or questions.
• Estimate coordination.
• Scheduling and appointment details.
• Property access or service preparation.
• Updates related to an active or requested service.

Message and data rates imposed by your wireless provider may apply. Delivery of a text message is not guaranteed because it depends on third-party carriers and device availability.

You may ask us to stop nonessential text communications by replying STOP or contacting us directly.

Service Results and Questions

LGO Cleaning Services aims to perform the agreed cleaning with care and attention based on the confirmed scope and the condition of the property.

Cleaning outcomes may vary depending on factors including:

• The age and condition of surfaces and materials.
• Existing stains, wear, damage, discoloration, or buildup.
• The amount of time and access available for the service.
• The cleaning scope that was requested and accepted.
• Products, equipment, or methods suitable for the property.
• Conditions that could not reasonably be identified in advance.

Unless separately agreed in writing, LGO Cleaning Services does not provide a money-back guarantee, satisfaction guarantee, guaranteed result, or guarantee that every stain, mark, buildup, odor, or condition can be removed.

Property Condition and Personal Items

The client should inform LGO Cleaning Services before the appointment about fragile, damaged, unstable, valuable, or unusually sensitive items or surfaces.

We may avoid cleaning an item or area when there is a reasonable concern that cleaning could cause damage or create a safety risk.

Existing wear, breakage, loose fixtures, poor installation, deterioration, permanent staining, or hidden damage may become more visible during or after cleaning. Cleaning does not repair or restore damaged property unless a separate service has been expressly agreed.

Concerns about property damage or a missing item should be reported promptly with enough information for LGO Cleaning Services to review the circumstances.

Website Content and Intellectual Property

The website’s original text, layout, graphics, branding, logo, design elements, and other materials are owned by or used with permission by LGO Cleaning Services, unless otherwise stated.

You may view and use the website for personal informational purposes. You may not reproduce, modify, publish, sell, license, distribute, or commercially exploit protected website materials without prior permission.

Third-party photographs, fonts, software, platforms, and other materials remain subject to the rights and terms of their respective owners.

Third-Party Websites and Services

The website may link to or use services provided by third parties, such as communication applications, form processors, social media platforms, hosting providers, mapping services, email providers, and payment applications.

Third-party services operate under their own terms and privacy policies. LGO Cleaning Services does not control their availability, security, content, or independent practices.

A link to a third-party website does not automatically mean that LGO Cleaning Services endorses every statement, service, product, or practice offered by that third party.

Website Disclaimer

The website and its general informational content are provided on an “as available” basis. We make reasonable efforts to keep information useful and current, but website content may contain errors, become outdated, or be temporarily unavailable.

Website content is not a substitute for a direct estimate, property review, confirmed cleaning scope, or service-specific communication.

To the extent permitted by applicable law, LGO Cleaning Services disclaims implied website warranties relating to availability, uninterrupted operation, error-free content, or suitability for a particular purpose.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

Limitation of Liability

To the extent permitted by applicable law, LGO Cleaning Services will not be responsible for indirect, incidental, special, punitive, or consequential losses arising solely from the use or inability to use this website.

Website users are responsible for maintaining appropriate device, internet, account, and communication security when interacting with online forms, email, telephone, text messaging, or third-party services.

Any responsibility relating to an actual cleaning appointment will depend on the facts, agreed scope, property condition, applicable service communications, and governing law.

Nothing in these terms is intended to limit liability where such a limitation would be prohibited by law.

Governing Law and Severability

These Terms of Use are governed by the laws of the Commonwealth of Virginia, without applying conflict-of-law rules that would require the laws of another jurisdiction.

Any dispute relating specifically to these website terms will be handled in an appropriate court with jurisdiction, subject to any rights or procedures that apply under governing law.

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent reasonably permitted.

A failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.

Changes to These Terms

LGO Cleaning Services may update these Terms of Use when the website, services, business practices, or applicable requirements change.

Updated terms will be posted on this page with a revised “Last updated” date. Changes apply prospectively from the date they are posted unless another effective date is stated.

Material changes to a separately accepted estimate or service arrangement should be communicated directly and are not created merely by changing these website terms.