Privacy Policy

Overview

LGO Cleaning Services respects the privacy of website visitors, prospective clients, and current clients. This policy describes the types of information we may receive, why we use that information, and the choices available to you.

This policy applies to information collected through the LGO Cleaning Services website, online contact or estimate forms, text messages, phone calls, emails, and other direct communications related to our services.

Information We Collect

We may collect information that you provide voluntarily when you contact us, request an estimate, ask about a cleaning service, or communicate with LGO Cleaning Services.

Information you provide

• Your name.
• Your phone number.
• Your email address.
• The address, city, or general location of the property.
• The type of cleaning service you are interested in.
• Your preferred method of contact.
• Information about the property, cleaning priorities, scheduling, product preferences, and service needs.
• Any additional information included in a message, text, email, phone conversation, or estimate request.

Information collected automatically

When you visit the website, certain technical information may be collected automatically by the website hosting provider, security services, or other website technologies. This may include:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages visited and approximate visit time.
• Referring website or source.
• General diagnostic, security, and server log information.

We do not ask you to submit payment card information through the website.

How We Use Information

Information collected by LGO Cleaning Services may be used for the following business purposes:

• Responding to questions and cleaning service inquiries.
• Contacting you by text message, phone call, or email.
• Discussing and scheduling an in-person estimate.
• Preparing a personalized cleaning quote.
• Scheduling, coordinating, and providing cleaning services.
• Understanding the property, cleaning priorities, product preferences, and requested scope.
• Maintaining client and service records.
• Providing customer support and responding to concerns.
• Improving website content, usability, and communications.
• Protecting the website, preventing misuse, and maintaining security.
• Complying with legal or regulatory obligations.

We do not use information submitted through an estimate request to provide unrelated financial products or services.

How Information May Be Shared

LGO Cleaning Services does not sell your personal information in exchange for money.

Information may be shared only as reasonably necessary for operating the website, responding to your request, providing cleaning services, or meeting legal obligations.

Service providers

We may use third-party providers to support website hosting, form processing, email delivery, website security, technical maintenance, or other business operations. These providers may process information on our behalf when necessary to perform their services.

Business and legal purposes

We may disclose information when reasonably necessary to:

• Comply with a valid law, court order, or legal process.
• Respond to an authorized government request.
• Protect our rights, property, clients, or website users.
• Investigate suspected fraud, abuse, or security incidents.
• Complete a business transfer, restructuring, or similar transaction if one occurs.

We may also share information when you instruct or authorize us to do so.

Cookies and Website Technology

The website may use cookies or similar technologies that support essential website functionality, security, performance, and user preferences.

Cookies are small files that a website may store through your browser. Your browser may allow you to block, limit, or delete cookies. Disabling certain cookies may affect how parts of the website function.

Third-party content or services used by the website may receive technical information such as an IP address or browser details when their resources are loaded.

Data Retention

We may retain personal information for as long as reasonably necessary to respond to your inquiry, prepare an estimate, provide requested services, maintain business records, resolve disputes, enforce agreements, and comply with applicable obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable business or legal requirements. Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.

Data Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, text message, electronic transmission, or storage method can be guaranteed to be completely secure. You should avoid sending highly sensitive information through an ordinary website form, email, or text message.

Your Privacy Choices and Rights

Depending on where you live and whether an applicable privacy law covers a particular request, you may have rights regarding your personal information.

To submit a privacy request, contact us using the information at the end of this policy. We may need to verify your identity and clarify the scope of your request before responding.

Some information may need to be retained when permitted or required for service records, legal compliance, fraud prevention, dispute resolution, or other legitimate purposes.

Text message preferences

You may ask us to stop sending text messages at any time by replying STOP or contacting us directly. Message and data rates imposed by your wireless carrier may apply.

Children’s Privacy

The website and cleaning services are intended for adults seeking residential cleaning services. We do not knowingly request personal information online from children under 13.

If you believe a child has submitted personal information to us without appropriate permission, please contact us so we can review and address the request.

Third-Party Websites and Services

The website may contain links to third-party websites, social media platforms, mapping tools, communication applications, or other external services.

LGO Cleaning Services does not control the privacy, security, or content practices of independent third parties. Their own privacy policies and terms apply when you use their services or leave our website.

Updates to This Privacy Policy

We may update this Privacy Policy when our website, services, information practices, or applicable requirements change.

The revised policy will be posted on this page with an updated “Last updated” date. Your continued use of the website after an update means the revised policy will apply to future interactions, subject to applicable law.